Dear visitors, as you may already know DICOM and Spigraph group have merged earlier this year.
From September 1st, all content available on will be migrated to the Spigraph Group website:
Learn more about the value of Intelligent Capture for your organisation by contacting us at
Now available with all PlusPac contract types

PlusPac and Hardware Support EMEA

The success of an document imaging or archiving installation depends at least as much on the support services provided as on the hardware and application software.
The DICOM business strategy is based on adding value through service, and we strive continually to expand and improve the services we provide.
DICOM  offers a wide range of services, pre-sales as well as post-sales. Our service packages include use of demo facilities, software and hardware maintenance, consulting & training, rental equipment, and more. Click here to see all our service contracts

Contact Your Local Office 

DICOM has offices in many countries in EMEA. To find the office nearest you, see the list below:

+43 1 2530 50199
+32 10 390 769
Czech Republic
+420 225371279
+45 4320 1299
+358 9 2516 6269
+33 17 323-0149
+49 208 8804-5759
+36 1 309 0768
+31 10 798 1079
+47 2328 8069
+48 22 8650 079
+351 21 120 3499
+4021 3019507
South Africa
+27 11 258 8857
+34 93 492-7300
+46 300 650-669
+41 41 560 95 99
+44 203 451-1599
+971 4 259-4019

On-site Service Request

If you require on site assistance for maintenance and repair of your hardware devices, please fill in the On-site Service Request form. A local service representative will contact you immediately to schedule an on-site visit.


  • Outsourcing of entire product lifecycle management
  • Price advantage and price guarantee over the contract time (1 year to x years)
  • No additional efforts after the 1st year
  • No additional costs for potential pre-inspections after expired contracts
  • Easy to budget - up-front investment only for one year
Get in contact with us
Find your local office here

PlusPac™ Hardware Services

About DICOM Flat Rate Services

Service protects the value of your entire DMS investment on a sustained basis – not only the scanner. A badly maintained scanner compromises the image quality and with it
the entire workflow through inaccurate classification and indexing. You can even jeopardise your corporate compliance standards and regulatory requirements because of missing or lost documents, e. g. due to a barcode not recognised correctly. Thanks to the DICOM Flat Rate Service, you don't have to worry about that.