Dear visitors, as you may already know DICOM and Spigraph group have merged earlier this year.
From September 1st, all content available on will be migrated to the Spigraph Group website:
Learn more about the value of Intelligent Capture for your organisation by contacting us at
Now available with all PlusPac contract types

On-site Service Request Offices

If you require on-site assistance for maintenance and repair of your hardware devices, please fill in the form.
A local service representative will contact you immediately to schedule an onsite visit.

Service Request
Billing Address
* Surname
* Forename
* Street
* City
* Country
* Telephone
* E-Mail
VAT Number
Location and model
Same as Billing
* Company
* Surname
* Forename
* Street
* City
* Country
* Telephone
* Model
* Serial Number
Operating System
Error Code and problem description
please enter the two words


  • Outsourcing of entire product lifecycle management
  • Price advantage and price guarantee over the contract time (1 year to x years)
  • No additional efforts after the 1st year
  • No additional costs for potential pre-inspections after expired contracts
  • Easy to budget - up-front investment only for one year
Get in contact with us
Find your local office here

PlusPac™ Hardware Services

About DICOM Flat Rate Services

Service protects the value of your entire DMS investment on a sustained basis – not only the scanner. A badly maintained scanner compromises the image quality and with it
the entire workflow through inaccurate classification and indexing. You can even jeopardise your corporate compliance standards and regulatory requirements because of missing or lost documents, e. g. due to a barcode not recognised correctly. Thanks to the DICOM Flat Rate Service, you don't have to worry about that.