final mile services

Delivery speed and precision determines the success of any customer relationship. Dicom manages line-haul and final mile services from either a cross-dock/fulfillment center or customers dock to final destination. Additionally, final mile services can be combined with line-haul and/or origin consolidation services when necessary. With approximately 1,100 I.C. drivers, Dicom's final mile services are available throughout all of the U.S. and Canada.

In addition, Dicom provides uniformed drivers when needed, boasts a 99% on time delivery with Final Mile Services, and technology that supports all shipment operations including: real time updates, track and trace and POD, and 24/7 Customer Service. Final Mile Services include:

a. Retail Pool Distribution Services

Pool Distribution includes line-haul to pool point; sorting and cross-docking; scanning; pooling and delivery to locations spanning a 2-3 state radius for efficient and cost-effective delivery at a precise date and time.

Dicom currently services many of the most reputable retailers in the United States and Canada with one of the largest networks to service the marketplace. Dicom supports all retail technology requirements and has a reputation for highly reliable on-time delivery.

b. Other Final Mile Services

  1. Routed & Scheduled includes pickup from a single location of pallets or parcels and delivery to multiple locations as required; service for either branch deliveries or shippers with multiple customers within the delivery region; and scheduled service with multiple pickups for delivery on a recurring schedule.

  2. Dedicated Logistics includes outsourced local pickup or delivery operations; leasing of drivers for work dedicated to individual customers; and long-term, daily, weekly, or monthly contracts as required.

  3. On Demand includes five unique service levels:
    • Direct-Same Day Service. Pickup made and delivery completed within a 90 minute time frame.
    • Rush-Same Day Service. Pickup made and delivery completed within 180 minute time frame.
    • Standard-Same Day Service. Pickup made and delivery completed by the end of day.
    • Overnight-Pickup Service. Pickup made same day and taken to our DC for next day delivery.
    • Specific Date-Post dated delivery within a pre-determined time frame.
  4. Home Delivery-White Glove service that is available in select markets. Dicom provides convenient home delivery for some of the nation’s largest retailers, and that service may include a single driver or crews of two or more. Additional services include unpacking and assembly, and B2B White Glove services.