March 23, 2020
Dicom is an essential service and our operations remain available to support the needs of our clients, communities and business partners during this period of uncertainty.
March 20, 2020
Dicom continues to monitor the COVID-19 pandemic reports closely in an effort to maintain the health and safety of our employees and contractors, while also minimizing service disruptions for our customers as the situation continues to evolve. Measures have been implemented and additional actions will be taken as needed. Contingency plans have been put in place to ensure the safety of our employees, contractors and customers by upholding and applying the recommendations set forth by the public health authorities.
All Dicom locations have been equipped with disinfecting supplies including hand sanitizer. We are in constant communication with our employees and contractors with strict policies to remain home should anyone begin to feel sick or have any of the symptoms of Covid-19. Additionally, all travel has been cancelled until further notice and business meetings are only being conducted virtually. Each of the categories below describes additional measures Dicom is taking as well.
- All employees with the ability to work from home have been instructed to do so.
- Our Customer Experience team is already running remotely at full capacity.
- If it is necessary to remain in the office, employees are following strict social distancing and hygiene practices.
- We have increased the frequency and intensity of disinfecting surfaces and workstations and removed the need to touch unnecessary surfaces such as doors by keeping them open
- We are limiting access to our facilities in order to protect the health & safety of those who must continue working in these buildings.
- Those working on the docks and throughout the sorting facilities are following social distancing guidelines and are wearing additional protective equipment, such as gloves.
- Workstations and interactive areas are being actively sanitized with the same care and frequency as the offices.
- Managers are closely supervising all activity to enforce full compliance with health and safety initiatives while ensuring service continues smoothly.
- Drivers and contractors have been instructed to not hand parcels directly to customers and to practice social distancing.
- Signatures are no longer required for delivery until further notice in order to avoid additional contact by handling the scanners. Drivers and contractors are taking note of the receiver’s names as a verbal proof of delivery (POD).
- Our IT team is implementing a new scan to assist with the current situation: Closed COVID-19. This will help identify shipments that must be returned or stored until further notice.
We are committed to overcoming these challenges and we thank you for your support and trust.